Privacy Statement

Flight Solutions International Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers, and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

2. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 4, below.

3. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 10.
  2. The right to access the personal data we hold about you. Part 10 will tell you how to do this.
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 10 to find out more.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 10 to find out more.
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or purposes.
  7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 10.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 10.

4. What Personal Data Do We Process and Why?

Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data.

The types of personal data that we may process in connection with the provision of our Services and via our Websites may be provided by you voluntarily; collected automatically on our Websites (e.g. by using cookies or other online technologies); or provided to us by or collected on behalf of third parties (e.g. by one of our business clients) in order for us to perform our Services for them. 

Personal Data Processed How We Collect the Data
Information provided voluntarily by users of our Websites

Contact information including name and email address.

Any personal data that you provide through the Contact Form on our Website will be used for the purpose of providing you with information about Flight Solutions and its products & services. Such information will be sent to you using the contact details you have submitted via our Website.

Flight Solutions is the sole owner of the information collected on our Website.

Information collected automatically on our Website

 Name, email address and URL.

Our website is powered by WordPress. When a user leaves a comment on a WordPress powered website, WordPress automatically sets a cookie containing user’s name, email address, and URL. This cookie allows WordPress to automatically fill username, email, and URL fields on the user’s subsequent visits. The comment cookie expires in 347.222 days or 30000000 seconds.
Information provided to us by or collected on behalf of third parties to perform our Services

 Name, flight information, passport details.

This information includes, but is not limited to, name, flight information, passport details, payment information and biometrics which we use to perform our Services.

Where the information is provided by one of our business clients who instructs us to process personal data, their privacy statement will also apply and you should read any privacy notices provided on their sites.


5. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. This will depend on the personal data concerned and the specific context in which the information is collected. We sometimes process personal data because we are providing a service to one of our partners and in those circumstances, it will be our partners' responsibility to ensure a legal basis exists.

However, when it is our responsibility to do so, we will normally collect personal data about you only (i) where we need the personal data to perform a contract, (ii) where the processing is in our legitimate interests and not overridden by your rights, (iii) where we have your consent to do so, or (iv) where we are otherwise authorized under applicable law. In some cases, we may also have a legal obligation to collect personal data from you or may otherwise need the personal data to protect your vital interests or those of another person.

If we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal data is mandatory or not (as well as of the possible consequences if you do not provide your personal data).

If we collect and use your personal data in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our Website or provide our Services and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities.

6. How Long Will You Keep My Personal Data?

We retain personal data we process from you where we have an ongoing legitimate business need to do so (for example, to provide our Website or Services or to comply with applicable legal, tax or accounting requirements, or pursuant to an ongoing service contract). When the information we process is to provide our business partners with a service they have requested, they are normally responsible for the retention.

When we have no ongoing legitimate business need to process certain personal data, we will either delete or anonymize it or, if this is not possible (for example, because this personal data has been stored in backup archives), then we will securely store this personal data and isolate it from any further processing until deletion is possible.

7. How and Where Do You Store or Transfer My Personal Data?

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

  • limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
  • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.

8. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

We may share your information with our service providers who process Personal Information to provide services to us or on our behalf (e.g., to assist us with the functioning of our Websites). We have contracts with our service providers that prohibit them from sharing the personal data about individuals that they collect or that we provide to them with anyone else, or using it for other purposes.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 8.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

9. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

Where we process personal data in the context of providing our Services to our business partners, they will be normally responsible for responding to your requests with regard to the processing of your personal data and you should read any privacy notices provided on their sites.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within two weeks and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

10. How Do I Contact You?

You can submit any questions or concerns that you may have regarding our Privacy Statement by contacting us here.

11. Changes to this Privacy Notice

From time to time we may update this Statement in response to changing legal, technical or business developments. When we do, we will publish the changes on the Website, as appropriate. If material changes are made to this Statement, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Your continued use of our Services and Websites after the effective date of such changes constitutes your acceptance of such changes.