Flight Solutions to maximise airport efficiency in Scottish Highlands

Flight Solutions, the innovative UK-based airport technology provider, has been awarded a contract which will see its eScan Passenger Verification System rolled out across eight airports operated by Highlands and Islands Airports Limited (HIAL) in time for the busy summer season.

Flight Solutions’ eScan Passenger Verification System will be installed at eight regional airports in Scotland – Inverness, Benbecula, Dundee, Islay, Kirkwall, Stornoway, Sumburgh and Wick – confirming that every passenger is on a valid flight and permitted to proceed through security to the departure gates.

The system will also provide real-time passenger data to HIAL, which the group can use to measure passenger flow and queue times. This knowledge will allow HIAL to make business decisions on when, where and how to process passengers more efficiently across its airports.

Inverness Airport, part of the HIAL group, will also benefit from an airport-wide rollout of Flight Solutions’ Passenger Processing systems, including its common use system (CUTE) and common use self-service (CUSS) products. Ten common-use check-in desks, six self-service check-in kiosks, seven self-service bag-drops and six boarding gates will be installed across Inverness Airport by June 2018.

These solutions have already proven successful with KLM, which has been using Flight Solutions’ kiosk check-in and agent-assisted bag drop products at Inverness Airport since 2016.

Cheryl Campbell, Customer Service Manager at Inverness Airport, commented: “We are experiencing terrific passenger growth. Having a common passenger processing system will allow us to be flexible when it comes to looking after passengers. For example, it will be much easier to share check-in and boarding gate equipment between various airlines for departing flights. We will be able to make swift changes to initial plans should the need arise, without delaying passengers or causing congestion in the airport. Flight Solutions is helping us work towards our long-term growth plans.”

Additionally, Inverness Airport will deploy a hosted Departure Control System (eDCS) for processing charter flights as part of its charter and business aviation offering.

“We’re delighted to expand our existing relationship with Inverness Airport and with the HIAL group,” commented Paul Secker, Founder and CEO of Flight Solutions. “In a constantly changing environment like a busy airport, we recognise the need for both hardware and software to be as simple and adaptable as possible. Getting rid of legacy solutions and capitalising on the new technology offered as part of our passenger processing and passenger verification systems are helping to future-proof airports while improving the passenger experience.”